Returns & Exchanges
At Trudoor, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, items in original condition can be returned within 30 days of delivery.
Initiate Your Request
Log into your account portal or use our order lookup tool to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Items
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your receipt for tracking purposes.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing